Building Winning Business Relationships

The process of starting, growing, and maintaining a business relationship is a critical skill that cannot be left to chance or “natural” ability. This workshop, based on the book, “The HEART of the Deal: Creating Winning Business Relationships”, provides an in-depth exploration of the psychology of why people prefer to do business with some people or organizations over others. We will delve into the HEART skills practiced by the most successful business people in the world and provide you the tools to connect with others instantly to initiate or bolster your business connection.

Course Outline

• Introduction to the HEART Model

• Personality Intelligence (PI)

  o Identifying and Adapting for Optimal Connection

• The Power of Principled Intent

• The “EE” Principle

• Authenticity Exercise

• The Pathway to Connecting

• There is NO Relationship Without Trust 

• Body Talk
  o Sending the Right Messages

• Optimizing Communication
  o In Person, Phone,and Email Variances

• Creating Reciprocal Respect