Welcome To Technically Speaking, Inc
Cart 0
Technically Speaking, Inc - Patricia Townsend Culverson, Patricia Townsend, Technically Speaking Inc

Technically Speaking, Inc

Essentials of Conflict Management and Mediation


Course Description

Resolving conflict can be difficult, but learning the system to find solutions quickly and equitably will make your job as a manager much easier and keep your teams more productive. Conflict management is a process and a skill that can be learned. This workshop will give you the tools you need to deal well with the challenges of conflict in the workplace. Conflict can have positive aspects and handling it effectively will actually strengthen your teams through meaningful dialogues and exploration of complications that hinder productivity and lower morale.

Course Outline

  • Sources of Conflicts

  • Personality and Emotional Intelligence Exercise*

  • Team Dynamics

  • Critical Thinking and Problem Solving Models

  • Active Listening

  • Conflict Management Styles

  • Practical Application of Concepts*

  • The Manager as Mediator

  • Linguistic Techniques and Language Choices

    with Demonstrations*

  • Objective Criteria and Reason-Based Standards

  •  Communication Flow

    o BarrierstoEffectiveCommunication

  • Collaborating vs. Compromising

  • Maintaining Professionalism, and Integrity

  • Resolving vs. Winning

  • The Winding Road to Win-Win*

    *Exercises are condensed in the One-Day session

After completing this comprehensive training, you will have the necessary skills to:

  • Identify the underlying factors of conflicts

  • Negotiate solutions successfully

  • Separate people from issues

  • Stay calm and maintain composure under


  • Reach fair, expeditious, and constructive


Share this Product

More from this collection

Recently Viewed Items