Technically Speaking, Inc

Essentials of Conflict Management and Mediation

Description
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Course Description

Resolving conflict can be difficult, but learning the system to find solutions quickly and equitably will make your job as a manager much easier and keep your teams more productive. Conflict management is a process and a skill that can be learned. This workshop will give you the tools you need to deal well with the challenges of conflict in the workplace. Conflict can have positive aspects and handling it effectively will actually strengthen your teams through meaningful dialogues and exploration of complications that hinder productivity and lower morale.

Course Outline

Sources of Conflicts
Personality and Emotional Intelligence Exercise*
Team Dynamics
Critical Thinking and Problem Solving Models
Active Listening
Conflict Management Styles
Practical Application of Concepts*
The Manager as Mediator
Linguistic Techniques and Language Choices

with Demonstrations*
Objective Criteria and Reason-Based Standards
Communication Flow

o BarrierstoEffectiveCommunication
Collaborating vs. Compromising
Maintaining Professionalism, and Integrity
Resolving vs. Winning
The Winding Road to Win-Win*

*Exercises are condensed in the One-Day session

After completing this comprehensive training, you will have the necessary skills to:

Identify the underlying factors of conflicts
Negotiate solutions successfully
Separate people from issues
Stay calm and maintain composure under

pressure
Reach fair, expeditious, and constructive

results